Improved Incident Workflow using the Case Alerting Mechanism

Document created by Balahasan V on Mar 31, 2015
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Hi Friends,


Finally had some time to share this with you guys. This topic is from the below thread.

Embedding the Case link with the Email Notification

Scenario: The Incident Workflow modifications using/replacing the Alert Email Notification based on Correlation event with only Case Management Workflow Notification without losing the Email Template Customization and the Embedded Email Case link.

Please do update me if you have any suggestions to improve this mechanism.

Thanks and Regards,

Balahasan V.