SN30: Use Cases for Automating Integration with ArcSight ESM and Remedy

Document created by jmerrill on Sep 10, 2010Last modified by jmerrill on Jul 8, 2014
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SN30
Use Cases for Automating Integration with ArcSight ESM and Remedy
Speaker:
Scott Parkinson, ArcSight Enterprise Specialist, ArcSight
Level: Advanced
This session discusses complex use cases involving the ArcSight ESM and Remedy solution, allowing you to keep track of events already sent to Remedy and preventing duplicate events; to know if a Remedy ticket goes beyond your SLA; and to produce a report of current open Remedy tickets triggered by ArcSight ESM. Use cases will be displayed side-byside in ArcSight ESM versions 4.5 and 5.0 to show the simplification and positive impact of the new global variables feature.

 

 

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