Recovery Procedure Logger Appliance L7100x (GSP issue)

Document created by lgabrielli on Nov 28, 2013Last modified by lgabrielli on Nov 28, 2013
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These document is not tested by ArcSight.

Please use at your own risk and test in a lab/development environment first.


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A quick guide to recover a logger appliance L7100x  with GSP issue





The logger is a L7100x appliance model with 5.3 software version installed.

Wasn't able to start correctly.

The web page was unavailable.

From the console, the message error was:


"starting arcsight_prepare:Cleaning out existing sessions...

psql : could not connect server: No such file or directory.

Is the server running locally and accepting connections on Unix domain socket "/tmp/ .s.PGSQL.1976"? [FAILED]"


The entire disk was full and postgresql could not getting started.

Hope this guide can help you.


Luca Gabrielli